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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Bobby Carrick

September 6, 2024

5  out of  5
rating by Bobby Carrick
"I've had great service great response the people show me with a lot of respect they're really nice to talk to and make everything easy for you and understandable"
We responded:
"Thank you for the kind review. We try to provide outstanding service to our customers. Let us know if you have any questions."
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Karen Cremeens

September 6, 2024

5  out of  5
rating by Karen Cremeens
"Agent Melissa is very helpful and always answers our questions quickly."
We responded:
"Melissa has been an insurance agent with us for many years. She is very knowledgeable and helpful. Let her know if you need anything. "
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Philip Nelson

September 5, 2024

5  out of  5
rating by Philip Nelson
"I can't say enough good things about Melissa. She goes above and beyond to take care of us and has for several years. Melissa cares about her customers and goes out of her way to answer any questions or explain any concerns they may have. She is EXCELLENT!"
We responded:
"Thank you for your review. We try to help our customers with any insurance questions they may have. We strive to provide excellent customer service. "
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cyn key

September 5, 2024

5  out of  5
rating by cyn key
"I have been with Virginia Walls for years. Anytime I have questions need to make changes or a deer jumps out in front of me, Melissa is quick to answer my call and get me taken care of. She is truly one of the best people I have ever met. She will do whatever she can to take care of her customers. Thank you for always being there for us Melissa, you are the best!"
We responded:
"We love having the chance to help customers like you. We will always be here to help with all your insurance needs! Thank you for your business. "
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cathy howard

September 5, 2024

5  out of  5
rating by cathy howard
"Always very helpful. Gives very good insurance advice. We have been a customer of this office 30 years. Recommend them to people all time."
We responded:
"We appreciate long time customers like you and all the insurance referrals you have sent our way. Let us know if you need anything!"
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Rebecca Acuff

September 5, 2024

5  out of  5
rating by Rebecca Acuff
"Melissa Sutherland has been my personal agent for years and provides the best customer service. She is always responsive in messaging or calling me back to answer any questions I have. I appreciate her service!"
We responded:
"Thank you for the great review. Melissa is a great insurance professional and provides outstanding service. We are fortunate to have her on our State Farm team."
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Amy Graham

September 5, 2024

5  out of  5
rating by Amy Graham
"We have had all of our small business and personal insurance policies with Virginia Walls State Farm agency for years. It’s so easy to have automobile, home, and life with people that know you and trust. Anytime I have a question or a need I reach out to Melissa. She is always quick to respond with clear and correct answers. I appreciate everything they do."
We responded:
"Thanks, Amy. We are here to help you with any auto insurance, home insurance or life insurance needs or questions. We appreciate your business for personal insurance and business insurance. Let us know if you need anything."
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Codi.crisman@gmail.com Crisman

September 5, 2024

5  out of  5
rating by Codi.crisman@gmail.com Crisman
"Friendly and supportive staff"
We responded:
"Thank you for the review. Let us know if you have any insurance questions."
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Terry Crisman

September 5, 2024

5  out of  5
rating by Terry Crisman
"We have been with State Farm for many years and the main reason is our Agent, Melissa Sutherland. She is very professional and helpful. She makes having insurance not so stressful. We are so grateful to have her taking care of our insurance needs. If you need insurance we highly recommend you hop on by to Virginia Walls State Farm and ask for Mrs. Sutherland. You won't be disappointed."
We responded:
"We appreciate your business Terry. Melissa is a great insurance professional. She provides outstanding customer service to customers in Arkansas and Missouri. We are here to help with all your insurance needs."
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Stacy Redden

September 5, 2024

5  out of  5
rating by Stacy Redden
"I have had State Farm insurance with Virginia for 28years. Melissa has gone above and beyond for me each every time I have needed anything. She is extremely knowledgeable and very professional . I have always been treated like I’m a part of a family there."
We responded:
"We appreciate your business Stacy. Our customers are part of our insurance family and we try to provide outstanding customer service. Let us know if you have any questions."
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Candace Michael

September 5, 2024

5  out of  5
rating by Candace Michael
"Melissa goes above and beyond! We are so thankful for her exceptional customer service and she always makes sure we are taken care of."
We responded:
"Melissa Sutherland provides great customer service in our office. She is here to help you with all your insurance needs. Let us know if you need anything."
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Lynn Beard

August 29, 2024

1  out of  5
rating by Lynn Beard
"Not at this time. We had State Farm Insurance with Virginia Walls & had smoke damage due to a clothes dryer fire to which State Farm dropped us & told us to get insurance somewhere else for 6 months then come back, we were in total shock to say the least. If we were going to have to go elsewhere for 6 months we agreed we'd NEVER get insurance with State Farm again & it's been 22+ years since & WE'RE STILL NOT INTERESTED!"
We responded:
"I am so sorry about this. That was a long time ago. We never want any of our customers to get non-renewed. State Farm sometimes makes difficult decisions after claims. Hope things are going well for you. "
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Sonya Hyde

August 15, 2024

5  out of  5
rating by Sonya Hyde
"Everyone has always been so warm and welcoming."
We responded:
"Thank you, Sonya for the glowing review. Our office strives to create a warm and welcoming environment and glad you felt that. Please reach out with any questions you may have about your insurance needs. We appreciate your business!!"
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Jeff Jackson

July 14, 2024

5  out of  5
rating by Jeff Jackson
"I will only use State Farm for their easy claims and excellent service. Virginia Walls staff will take care of you properly."
We responded:
"Thank you for your review. We are here to help you with auto, home, life and business insurance needs."
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Gachababy527

June 14, 2024

1  out of  5
rating by Gachababy527
"I’m a mutual customer was insured with Virginia Walls for 5yrs and was very disappointed and displeased with my service.. I was just a sale to her. No call backs, or follow ups.. Didn’t know I was driving around in a vehicle for a year w/o insurance.. When I received my bill asked about it I was told that it’s my fault.. Told them I was switching to a new agency and I’m waiting on a callback."
We responded:
"We are so sorry. I think there may be some confusion. Please call the office and let me see if we can help you out."
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Dee Barnefiher

May 14, 2024

5  out of  5
rating by Dee Barnefiher
"I was having trouble getting anyone to help me with house insurance. I called Garrett and he was more than happy to get me what i needed. Thank you!!"
We responded:
"We are so glad to hear that we were able to help you with your home insurance needs!! Thank you for being a valued customer! "
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Naomi Barajas

February 21, 2024

5  out of  5
rating by Naomi Barajas
"They are so great at answering all my questions and also very informative! I’m glad I moved over to State Farm!!"
We responded:
"We are so happy to have you, Naomi! If you ever need anything, you know how to get in touch with us! "
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Samantha Snow

February 19, 2024

5  out of  5
rating by Samantha Snow
"My old insurer let my auto policy lapse. Garrett made everything super easy and convenient."
We responded:
"Thank you so much for your kind words, Samantha! We are glad that we could handle your insurance needs as easy as possible! "
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Aj Warlockio

February 16, 2024

5  out of  5
rating by Aj Warlockio
"Very friendly and helpful. And also handsome"
We responded:
"Thanks, AJ! "
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1018 Video (‪1018 Video‬)

February 15, 2024

5  out of  5
rating by 1018 Video (‪1018 Video‬)
"Garrett at this location assisted me with my policy, he helped me make sure everything was correct with my information and he answered all of my questions I had about different things. I highly recommend going to this place for your insurance needs!"
We responded:
"Thank you so much for the kind review! Of course if you ever need anything please feel free to reach out to us at any time! "
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Taneka Cole

February 15, 2024

5  out of  5
rating by Taneka Cole
"Garrett was awesome! I reached out wanting a quote. He was extremely helpful. I changed my policy from my previous insurance provider to State Farm because it was such a savings!!!"
We responded:
"We are so glad that we could be of service to you!! After all, that is why we are here! If you ever need anything, please don't hesitate to reach out to Garrett or anyone else here at the office. We appreciate you! "
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Paige Mitchell

February 15, 2024

5  out of  5
rating by Paige Mitchell
"Virginia has always gone above and beyond to help me ensure I had complete and affordable coverage for all of my rental properties! Garrett was great to work with and got a policy started for me in under 5 minutes! They’re absolutely wonderful!!"
We responded:
"We love handling your rental coverage needs, Paige! As always, if you need us, we are just a call away! "
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Brody Betts

February 15, 2024

5  out of  5
rating by Brody Betts
"I have been a Gainsco customer for a good while and everyone in the office is always so helpful especially Caleb Hammon he's my go to when I have any inquiries about my insurance and always has a smile on his face with a warm welcome the whole office is great!!!"
We responded:
"Thank you for your review, Brody! We are glad that you are happy with the service that you were provided by Caleb. "
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Tony Copeland

January 19, 2024

5  out of  5
rating by Tony Copeland
"The folks at Virginia Walls -State Farm are fabulous to work with! They listen to your needs, research the best available options, and present them clearly, helping you make an informed and educated decision. You may find cheaper, but you won't find better. Their customer service is exceptional! I am a long term customer, and will remain a long term customer!"
We responded:
"We are so glad to hear that you are going to be a long term customer, Tony, and that you were more than satisfied with the service that you received from our agency. As always, if you need something, let us know! "
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Gary Williams

January 17, 2024

5  out of  5
rating by Gary Williams
"Garrett from Virginia Wall’s State Farm has been excellent! Professional and willing to help out any way possible. I would highly recommend Garrett to anyone needing insurance services"
We responded:
"Thanks for the review, Gary! We are happy to have Garrett on our team. Let him know if you need anything in the future! "